Common questions
Why doesn’t my annual bill show in the monthly list?
Because it isn’t a monthly bill. It still counts towards your monthly total — everything is shown over the period you picked — but the list underneath shows bills whose own frequency matches that period. Both figures are right; they answer different questions.
Spread evenly or what’s really due?
Spread evenly tells you what to put aside each month. What’s really due tells you which months actually bite. They’re most useful together: save at the even rate, and check what’s really due before a month you’re worried about. (What’s really due is part of the unlock, and of the 30-day trial.)
Will I lose my bills if I change phone?
No. Your bills are backed up to your own iCloud, so a new device picks them up. With the unlock, or during the 30-day trial, you can also export a backup file yourself from Settings at any time.
How does the 30-day trial work?
Open any of the analysis tools and tap Try it free for 30 days. The trial is a free item from the App Store, and it starts when you tap — not the day you install. After 30 days the tools close again unless you buy the unlock; nothing is ever charged automatically, and the rest of the app carries on as it is. Home Screen widgets come with the purchase, not the trial, and the trial can’t be repeated after a reinstall.
What does the unlock add?
It’s a single £4.99 purchase, not a subscription, and it’s shared through Family Sharing. It adds Charts & trends, Still to pay and bills by date range, what’s really due, splitting bills across a household, Home Screen widgets, export and backup, and two more themes. Everything else — every bill, reminders, what to save for — is free.
I bought the unlock but it isn’t showing
In the Classic design, go to Resources › Settings; in the New design, go to More. Tap Restore purchase under Analysis tools. It is also on the unlock sheet that any locked screen opens. If it was bought through Family Sharing, it can take a little while to arrive, and sometimes needs approving by the family organiser first. If it still isn’t there, email us — you never need to send any payment details, and we couldn’t see them if you did.
If money is the problem, not the app
Know Your Bills lists free, independent UK services in its Getting help section, and those links are never paid placements. If you’d rather go direct:
- Citizens Advice — England & Wales
- Citizens Advice Scotland
- Advice NI — Northern Ireland
These are advice services, not us. Know Your Bills is a planning tool and is not financial advice.